Are you Flexible? Are you able to innovate on the fly?

Are you Flexible? Are you able to innovate on the fly?

It’s a make or break season and it’s important to ask yourself these kinds of questions and plan ahead on how to solve them, before they become a problem. It’s like your investment banker tells you ‘think ahead’.

Innovation some of the biggest changes that have catapulted our society to where it is now Tesla, selling electric cars, Amazon and Prime delivery, and Cloud services to work remotely. Were all created to do things differently and solve problems. The biggest example of innovation is Netflix, remember spending hours looking for a movie, well now it’s all at our fingertips and video stores are a thing of the past. What would you have done without Netflix, Amazon and the ability to work from home in the last 6 months?

If COVID-19 taught us anything, it’s that now is the time to innovate and be flexible, because you don’t want to be the next retail location to close down. Brick and mortar might be a thing of the past, since people are spending more time connecting via other outlets like computers, phones and tablets. Maybe all you need now is some storage space and the option for curbside pickup. A great website can now be your storefront, then people order online and just drive drive by to grab it.

Strathcona Distillery adapted on the fly, they normally sell alcohol but they knew they could do more. So they demonstrated flexibility and started making hand sanitizer and selling it online. After you order all you need to do is go and pick up your order. How handy would that be on a cold candian night during cold and flu season? Another example, delivery agencies offered a contact less service. Meaning you order online and they drop it off at your door. What can you do differently to keep ahead and be ready for the future?

Delivery has been an a great area for many businesses to innovate their customer experiences. Does your business have the freedom to adjust delivery options for customers? Delivery has been an a great area for many businesses to innovate their customer experiences. Does your business have the freedom to adjust delivery options for customers?

Ask yourself the following questions:

  • Do you have something people want/ need?
  • Can you benefit from being online and available to those people?
  • Do you offer curbside pick up, and does your site communicate this? If your staff isn’t available to answer the phone, does your site have the info visitors need? What about shipping, is that set up in your system?
  • Do you feel prepared

Thinking crtically about yourself and your business, helps you spot areas that you can improve. Rememeber, how you see your business is significantly different than how your customers see it. Thinking crtically about yourself and your business, helps you spot areas that you can improve. Rememeber, how you see your business is significantly different than how your customers see it.

It’s a make or break season and it’s important to ask yourself these kinds of questions and plan ahead on how to solve them, before they become a problem. It’s like your investment banker tells you ‘think ahead’.

Whether you are established or have the new ‘it’ item, you may need to think about these things a little different than before. You need to be flexible, and to be able to come up with new ideas.

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