1. How long will it take to get my website up after I buy ShoutCMS?

2. When I buy shout, what do I get?

3. I need help configuring ShoutCMS Who do I call?

4. I already have a domain name. How do I transfer it?

5. I already have a website but I want to use ShoutCMS How do I transfer my content? 

6. How do I register a domain name?

7. Can I return ShoutCMS?

8. Can I pay by Check?

9. How is the monthly hosting billed?

10. Can I get someone to help create a custom design for me?

11. Can I get Mediashaker to help me create my website?

12. I need a custom applicaton tied into ShoutCMS

13. Can I host ShoutCMS on my server?

14. I would like to resell ShoutCMS. Can I do that?

15. What does a Hosted Solution Mean?

16. Do I need to buy special hardware to run ShoutCMS?

17. Are upgrades included when I buy ShoutCMS?

18. Can I import my contact list from Outlook or another email program?

19. Are web statistics included when I buy ShoutCMS?

20. Are my emails protected when I use ShoutCMS?

21. How Secure is ShoutCMS?

22. How do I get an SSL Certificate?

23. Is my site backed up in case of an emergency?

24. What happens if my Internet connection goes down?

 1. How long will it take to get my website up after I buy ShoutCMS?
It takes about 24 hours to deploy ShoutCMS.  It may take longer if you are in the process of switching a domain name from your existing host to the ShoutCMS servers.  Mediashaker is striving to cut this time down to under 12 hours from the time you place your order.  



 2. What do I get when I buy ShoutCMS ?
The ShoutCMS program is a web based application that runs on ShoutCMS servers and is accessed by your Internet browser.  Once the system is installed, you will receive your private Username and Password.  From that point on, you are free to start managing your site. 

 

 

 3. I need help configuring ShoutCMS. Who do I call?
The first place to look is in the Support area.  If you are still stuck, please contact us by phone or send us an email.

 

 

 4. I already have a domain name. How do I get ShoutCMS on it?
If you already have a domain name, you must edit your DNS setting to point to the Mediashaker ShoutCMS servers.  This tells the world where to look for your website. 

 

This sounds more complicated than it really is. First go to your registrar and find the DNS settings.   Change the existing DNS to NS1.MEDIASHAKER.COM and NS2.MEDIASHAKER.COM.  You can change your settings before or after you order ShoutCMS.

 

 

 5. I already have a website I like but wish to take advantage of ShoutCMS functionality. How do I do this?
If you want to take advantage of ShoutCMS features, we recommend setting up a domain extension like: www.DomainName.com/Shout.  You can also register another domain just for ShoutCMS like:  www.DomainNameShout.com

 

 

 6. How do I register a domain name?
There are many places where you can register a domain name.  These places are called Domain Name Registrars.  We recommend you do a search in Google or MSN and find one that is recognized.  If you need help registering a domain name, please call us.

 

 

 7. Can I return ShoutCMS?
Yes you can return ShoutCMS.  Mediashaker will refund your ShoutCMS purchase minus the setup fee within 30 day of purchase.  Mediashaker requires a 30 Day cancellation notice.

 

 

 8. Can I pay by cheque?
Yes, Mediashaker also accepts all major credit cards.  Our billing system will send you a receipt of payment.

 

 

 9. How is the monthly hosting billed?
Hosting is billed directly from your credit card.

 

 

 10. Can I get someone to help create a custom design for me?
Yes, ShoutCMS is completely customizable.  If you're working with a design company, please direct them to this site or have them contact Mediashaker.  After a brief introduction to ShoutCMS they will be able to fully customize your website.

 

 

 11. Can I get Mediashaker to help me create website?
Yes, we would love to!  As ShoutCMS is a Mediashaker product we can make it do just about anything you need.

 

 

 12. I need a custom application tied into ShoutCMS
Not a problem, ShoutCMS is modular and expandable.  Please contact a Mediashaker representative to start the process.

 

 

 13. Can I host ShoutCMS on my server?
Unfortunately No, ShoutCMS can only be run on ShoutCMS servers as they are specifically designed for hosting ShoutCMS websites.  Included in your hosting costs are upgrades, fixes, security precautions, backups and much – much more.  Some exceptions apply so please inquire by phone with a Mediashaker sales representative.

 

 

 14. I would like to resell ShoutCMS. Can I do that?
Mediashaker is actively pursuing companies to sell ShoutCMS websites.  Ideal candidates are web development companies, hosting companies, business people, graphic designers, marketing companies.

 

 

 15. What does a Hosted Solution Mean?
A hosted solution means the application runs off our web servers (A web server is a computer customized to host websites and web applications).  The advantage of a hosted solution is there is no need for hardware or software purchases. You can access your information anywhere there is an internet connection. You do not have to worry about losing your information as a result of theft or virus on your computer.

 

 

 16. Do I need to buy special hardware to run Shout?
No, ShoutCMS runs on our servers so you do not need any special hardware or software.

 

 

 17. Are upgrades included when I buy Shout?
Most upgrades are included in your hosting fee.  New features and functionality may not be included so please check with your sales representative on new releases.

 

 

 18. Can I import my contact list from Outlook or other email programs?
Not at this time but we are workig on it.  In the mean time a Mediashaker representative can make the import for you.  To do this you will have to export your contact list into a .CSV file and then send it to us.  If you are having difficulties doing this, a Mediashaker representative can help you with the process.

 

 

 19. Are traffic statistics included when I buy Shout?
Yes, every ShoutCMS website comes with advanced statistics.

 

 

 20. Are my email addresses protected with a Spam Filter?
Yes, Mediashaker works hard to protect your email account from unwanted attention.  Each email address uses the latest Spam Filter technology. Our clients experience a 90% drop in Spam as soon as they switch over to ShoutCMS

 

 

 21. How Secure is ShoutCMS?
ShoutCMS uses the same encryption technology as the banks and the military - a 256bit encryption is used for all sensitive areas.

 

 

 22. How do I get an SSL Certificate?
We recommend you contact Mediashaker for an SSL certificate. Advanced users may get their own and install it on their website.

 

 

 23. Is my site backed up in case of an emergency?
Mediashaker backs up all information on a nightly basis and stores 14 full copies.  This means if you lost something 14 days ago, we would be able to go back and retrieve the lost information.

 

 

 24. What happens if my Internet connection goes down?
We recommend you manually process orders and keep track of transactions on paper.  When your Internet access returns, you can re-enter the information into ShoutCMS.

 

 

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